Mazahir

IT Service Specialist

Roche Diagnostics (Sydney - Australia)

Roche Products and Diagnostics (Auckland - New Zealand)

Roche is part of the Roche Group, which provides healthcare services in more than 100 countries and has an employee base of 103000 people. Roche also provides pharmaceutical drugs and diagnostics services within Australia and New Zealand to improve the lives of patients, working alongside the local government and private bodies.

Key responsibilities:

• Managing IT infrastructure and service issues for Australia and New Zealand for all sites and remote users.
• Working with regional APAC and Global IT teams to implement new initiatives and projects.
• Life cycle management of end-user devices and providing support for 2/3 level IT service incidents.
• User onboarding and off-boarding, providing IT training and insights/solutions to uptake new digital initiatives to help improve productivity for the end user/business.
• Coordinating and managing relationships with local IT vendors for new solutions and services. Contract renewals and negotiations, handling RFPs. Scoping and integrating local IT solutions for business workflows.
• Working with business partners and the AUS & NZ leadership team to implement new IT initiatives and roll out global IT projects for both sites.

IT Infrastructure Administrator

Accessable (Environmental Health Management Services)

Service providers for ACC and Ministry of Health (Northern region) providing, maintaining, and managing rehabilitation and disability support equipment for New Zealanders.

Key responsibilities:

• Sole in charge of managing IT infrastructure and service issues across a user base of 130 seats across three sites.
• Providing project coordination for various infrastructure upgrade projects.
• Monitoring and coordinating new initiatives and rollouts with MSPs and external IT service providers.
• Integrating and maximising the use of Microsoft and other hosted applications to improve business efficiency.

IT Service Analyst

Serco

An international public service company with 50,000 people in 30 countries. In Asia Pacific, they employ more than 9,000 people and provide services to government and local bodies in areas of Citizen Services, Defence, Health, Immigration, Justice, and Transport.

Key responsibilities:

• Project management and implementing vendor-supplied applications into operational readiness.
• Supporting newly commissioned correction facility with 300 staff and a standalone environment delivering Citrix published applications on 780 HP Thin Clients.
• Change management control for all supported IT services, ensuring the implementation of these within the required security guidelines.
• Infrastructure and Application level support for bio-metric medicine dispensing system (Traka), Custodial Management system and Manage Engine Service Desk+, MDM+ and Ops-Manager for the business unit.
• Create business processes and support documentation for all IT services and applications.
• Vendor relationship management, scoping business requirements, establishing and strengthening IT service standards for business productivity.

Computer Support Consultant

The University of Waikato - Language Institute

An institute with 450 students and 40 teaching and administration staff, over two remote campuses.

Key Projects:

• Creation of IT desk files and flowcharts.
• Formulation of a user complaint handling/job tracking procedure.
• Implementation of a three-tier backup policy.
• Migration of Apple Mac services to the Windows platform.